Privacy Policy

Effective Jan 1, 2014

This notice describes the privacy policy of Tier3 (SMC Pvt) Ltd  or our website – www.tier3.pk and its direct and indirect subsidiaries and sub-domains * (“Tier3”, “we”, “us”, or “our”).

The purpose of the Privacy Policy is to detail our information practices including the types of information we gather about you when you conduct business with Tier3, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct that information. By using and visiting our website you agree to this Privacy Policy.

  1. What Information We Collect

The information we collect about you generally falls into the following categories: Personally Identifiable Information and Non-Personally Identifiable Information.

  • Personally Identifiable Information. This refers to information that identifies or can be used to identify the person to whom the information relates, for example: your name, mailing address, phone number, e-mail address, employer and job title.
  • Non-Personally Identifiable Information. This refers to information that does not by itself identify a specific individual.
  1. How We Use Your Information

We may gather and use information about you in a number of ways, including the following:

Basic Information: Navigation and click-stream data, HTTP protocol elements, search terms. This information is used for completion and support of the current activity, website and system administration, and research and development. This information is marked as non-identifiable such that there is no reasonable way for the site to identify the individual person this data was collected from. This data is used to improve the navigation and content of the website.

Cookies: State management mechanisms. (At the user’s option, we may also collect HTTP cookies). This information is used for the following purposes:

  • Completion and support of the current activity
  • Website and system administration*
  • Research and Development*
  • One-time tailoring*
  • User analysis*
  • User profiling and decision-making*
  • Individual-based decision making*
  • User targeting*

*The user is allowed to opt-out of this usage.

This information will be used by us and our agents. Cookies are used to track visitors to our website so we can get an understanding of what portions of our site serve the user best. Tier3 email or other correspondence may include the use of data storage devices such as cookies to indicate the opening of an email. You can set your browser or email program to refuse cookies and doing so will not affect the operation of email from Tier3. If you do wish to opt-out of the above-mentioned purposes and not be kept up to date on Tier3’s products and services, send an email to [email protected] requesting opt-out.

Online Registration: User’s name, online contact information, demographic data, preference data, organization name. This information is used for the following purposes:

  • Completion and support of the current activity
  • Contacting visitors for marketing of services or products*
  • Telemarketing*

* The user must opt-in to this usage.

By accepting the terms of use for your information in this Privacy Policy, you opt-in and consent to the use of your email address and other contact data for downloads, newsletters, site lookup and more, to send you information such as a software key, password or other information, and to keep you up to date on Tier3’s products and services.

Tier3 does not in any way sell, lease or rent your information to third parties. If you wish to cancel your decision to opt-in and do not wish to be kept up to date on Tier3’s products and services, send an email to [email protected] requesting opt-out.

Purchasing Information: Purchase information, user’s name, organization name, user’s job title, online contact information, physical contact information. This information is used for the following purposes:

  • Completion and support of the current activity
  • Website and system administration*
  • Research and development*
  • User analysis*
  • User profiling and decision-making*

* The user is allowed to opt-out of this usage.

This information is used by us and our agents. The information collected during the purchasing process is used to deliver the product, provide post-purchase customer service and technical support, and as a means to maintaining contact and providing important and relevant updates to the Tier3 customer base, including information on new features, technical tips, product updates, new solutions, services offerings, and bug fixes.

Tier3 does not in any way sell, lease or rent your information to third parties. By purchasing a Tier3 product or service, you consent to the use of your email address and other contact data to be kept up to date on Tier3’s products and services. If you do not wish for your information to be used for the above-mentioned purposes and not to be kept up to date on Tier3’s products and services, send an email to [email protected]  requesting to opt-out. Please note that by opting out, you acknowledge and agree that you will not receive emails concerning upgrades and enhancements to Tier3 products.

Online Feedback: User’s name, online contact information, content. (At the user’s option we may also collect the organization name and physical contact information.) This information is used by ourselves and our agents for the purpose of completing and supporting the current activity, website and system administration, and research and development. The information regarding product feedback, technical support, change suggestions, or other online feedback you provide, will be used to improve our products and services, and to keep you up to date on Tier3’s products and services. By providing online feedback, you consent to the use of your email address and other contact data.

Tier3 does not in any way sell, lease or rent your information to third parties. If you do not wish for your email address or other contact data to be used, send an email to [email protected]   requesting to opt-out.

Many of the above-mentioned categories of information include Personally Identifiable Information. By providing us with Personally Identifiable Information you consent to our processing this information for the above purposes. You also consent to our transferring this information to countries or jurisdictions which do not provide the same level of data protection as within Europe, if necessary, for the above purposes. If we do make such a transfer, we will, if appropriate, put a contract in place to ensure your Personally Identifiable Information is protected.

  1. Sharing Your Information

We will only share the Personally Identifiable Information you provide to us with other Tier3 entities, our business partners and/or our service providers or agents for the purposes described in section 2 above or as otherwise consented to by you.

To the extent we share information with our service providers or agents, such businesses are bound by contract with us to maintain the confidentiality of such information (and for transfers to the U.S. from the European Economic Area, in a manner consistent with the U.S. Safe Harbor—see Section 9 below—or other adequacy finding). Sometimes our sharing of information may involve transferring Personally Identifiable Information to and from the European Economic Area and to and from the United States of America.

Compliance with the law. We may release account and other personal information to comply with applicable law, for reasons relating to national security, or to protect the rights, property, or safety of Tier3 (and our employees), our users, or others. Such release includes responding to subpoenas and compliance with court orders and legal requests.

  1. Your Choices

We and our business partners may contact you by mail, telephone, fax, email or other electronic messaging service with offers of goods, services, promotions or other information that may be of interest to you. By providing us with your contact details you consent to being contacted by these methods for these purposes. If you do not want to receive marketing information from us or our business partners please let us know by sending an email with your name, full mailing address and e-mail address to [email protected]  requesting to opt-out.

  1. Accessing and Changing Your Information.

Tier3 seeks to ensure that your information and preferences are accurate and complete and you have the right to change your information and/or preferences at any time. If you wish to do so, let us know by sending an e-mail with your name, full mailing address and e-mail address to [email protected]  together with a description of the changes you request. You may also make changes by writing Tier3 at:

Tier3 (SMC PVT) Ltd
Street 26
Islamabad
Pakistan

  1. Protecting Your Information

Tier3 acknowledges your trust and is committed to protecting the information you provide to us. To prevent unauthorized access, maintain accuracy, and ensure proper use of information, we have employed physical, technical, and administrative processes to safeguard and secure the information we collect.

You can help further protect your information by using a secure web browser and by changing any access passwords regularly.

  1. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time in our sole discretion. In the event of any such changes, the amended Privacy Policy will be posted on our website along with a notice of such changes.

You will be deemed to have accepted such amended Privacy Policy upon such posting (provided that any such amendments will not affect any limitations you have placed on our use of your personal information). Accordingly, you are advised to check this Privacy Policy (and our website for amendment notices) from time to time. We will of course notify you of any changes where we are required to do so.

  1. Other Links

From time to time this website may contain links to other websites owned by non-Tier3 affiliated entities and we may display advertisements from third parties on our website. When you click on these links, you enter another website. Tier3 is not responsible for the content, operation or privacy practices of any such websites. Your use of such websites will be subject to the terms of use posted on such websites and not by the terms of use (including the terms of this Privacy Policy) of the Tier3 website. In particular, unless expressly stated, we are not agents for these sites or advertisers, nor are we authorized to make representations on their behalf.

  1. Safe Harbor Statement

Tier3 follows the U.S. Department of Commerce safe harbor framework (“U.S. Safe Harbor”) regarding adequate privacy protection respecting the collection, use and retention of personal data received from the European Economic Area. In the event of a dispute regarding personal information transferred from the European Economic Area to the U.S., Tier3 shall endeavor to resolve such dispute directly with the complainant. Such disputes which are not capable of direct resolution shall be resolved depending on the nature of the personal information, by either resorting to applicable Pakistani Laws.

  1. Other Information

Tier3 or any of its related entities could merge with or be acquired by another business entity or their respective assets could be acquired. Should such a combination or acquisition occur, Tier3 would likely share some or all of your personally Identifiable Information so that the surviving entity could continue serving you. By providing your Personally Identifiable Information you agree that we may transfer such information to the acquiring entity without your further consent, although we will provide notice of any such combination or acquisition on our website.

  1. Contact Us

If you have any questions or concerns about our use of your information or about this Privacy Policy, please send an e-mail to [email protected] or write us at:

Tier3 (SMC PVT) Ltd
Areej Tower, Street 63
E 11/3 Markaz
Islamabad,Pakistan
Tel : 0092-(0)51-8351907